Customer Service Executive

Main responsibilities

Customer service of Bakes. Work closely with Senior Relationship Executive, S&R Manager, Store Manager, and related departments.

Essential ResponsibilitiesBrand knowledge & practices

• Knowledge of company products and services.
• Support to our customer through different platforms (instagram/facebook/website/email/phone call)
• Process the order and delivery to customer's addresses
• Handle complaints when they occur
• Answer all comments and inquiries online.
• Follow the SOPS, manuals, template related to service (customer's orders, frequently asked questions, issues, etc.)

Skillsets

• Previous experience in customer service with minimally 1 year.
• A passion in customer service.
• Can work in shift and flexible weekly day off as per store operation
• Meticulous and well-organized.
• Fluent in Vietnamese, good speaking and writting English skills.

Compensation

• Salary based on experience and skillsets.
• Social security and health insurance.
• Food Allowance
• Yearly bonus
• Project bonus
• Paid leave based on level
• Engagement activities
• Company trips
• Discount at our brands

About Bakes

Bakes is a patisserie and baked goods brand located in Ho Chi Minh, with a flagship in the iconic Turtle Lake neighborhood. We provide pastries from daily staples to special occasions, baked fresh daily with French techniques and natural ingredients. Our customers range from everyday families to luxury brands like Louis Vuitton.

Founded in 2015 by Laure Chevallier.

Bakes is part of The Lab Co., a creative investment company with 200 headcount. Home of The Lab Saigon, a creative agency and The Lab Concepts, a collection of hospitality brands.

Learn more: www.bakes-saigon.com Apply: ******@thelabsaigon.com

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