Customer Service Executive

Job description:

• Provide information about the company and car rental services to customers.
• Receive information and respond to customers via email, phone: car information, quotation, booking confirmation (doesn’t require searching for customers, only receive/confirm bookings, quotes according to the requirements of our traditional customers)
• Insert the confirmed bookings on the company's software.
• Directly participate in solving unusual issues occurring outside the booked program (incident resolution)
• Coordinate with the other departments to control the service according to the company's process: vehicle type, pick-up time, pick-up point and accompanying services: tissue, water...
• Complete other tasks in need.

Requirements: 

• Qualifications: Graduated from College, University majoring in Transport, Tourism, Economics, Commerce, Marketing, Foreign Languages and related majors.
• Minimum 1 year experience. Travel or transportation experience is preferred.
• Enthusiastic, competence, accuracy in working under high and continuous pressure.
• Ability to work independently and in teams.
• Professional Skills:

+ Good command of using common Office software such as Word, Excel, Ms Outlook…

+ Good command of English in writing skill

+ Business letter writing skill.

Right:

• Participating in social insurance, health insurance and unemployment insurance according to regulations.
• Monthly Salary and allowances: Competitive and On Negotiation.
• Annual salary increases from 5%-30% depending on capacity and quality of work.
• 13th month salary, labor contract and insurance as per Vietnam Labor Law.
• Day-offs and yearly leaves as per Vietnam Labor Law.
• Working/ Training opportunities at one of the biggest, most professional companies in Tourism transportation.
• Promoting chances for long-term commitments and devotions.

• Đang tìm kiếm các ứng viên sẵn sàng làm việc vào các ngày trong tuần
• Yêu cầu 1 năm kinh nghiệm làm việc có liên quan cho vị trí này
• Cần visa làm việc cho vị trí này