Customer Service Executive

JOB DESCRIPTION

• Address customers' requests and queries through emails.

• Analyze customer needs to improve customer relationships and experience.

• Execute order processing and order fulfillment tasks.

• Gather customer feedback from multiple sources including surveys.

• Identify risks with different approaches to business process change.

• Implement business process improvement solutions to ensure customer service operations are effective.

• Provide feedback on how to improve processes.

• Record customers' requests and follow-up actions into the system.

• Support the implementation of customer service channels and solutions for managing customers' concerns.

SKILLS AND EXPERIENCE

• Experience in Customer Service in POD is preferable

• Good English skills in listening, writing, reading

• Good problem-solving skill

• Good communication/ negotiation skills

• Customer Service mindset

• Proactive, dynamic, integrity, careful, teamwork

• Able to work under high pressure

• Computer skills: Excel

BENEFITS

• Personal Healthcare Insurance beside Social and Medical Insurance

• Full time: 

8:30AM – 5:30PM (7,5 hours/day From Monday to Friday)

8:30AM – 4:30PM (6,5 hours/day Saturday)

• The company provides LAPTOP to all employees, Car deposit support

• Enjoy holidays as prescribed, birthday, travel, teambuilding,..

• Salary review twice a year, Bonus regime for holidays and New Year according to regulations, 13th month salary

• 85% Salary for Probation.

• Opportunities for professional training on jobs and skills

Address: 213 Chu Van An, Ward 26, Phu Nhuan District HCMC, Viet Nam

Send to CV: ******@canawan.com with title: “ CS Executive - Name”.