Customer Service - [District 12] Team Flight or Hotel

Working Locatin: Quang Trung Software City, Tan Chan Hiep Ward, District 12. *Description

• Being a contact point between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, and complaints or questions about application (tour, time ticket, problems about hospitality,...)
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Report immediately serious cases/ inconstant situations.
• Ensuring a high level of customer service and a positive guest experience. - Proactive update information/ knowledge about customer service
• Salary: 8 - 12M
• Probation 2 months, full 100% salary
• Benefits- Social insurance, nightshift & OT allowance
• 14 days of - 13th Monthly Salary

Working Time

• 5 days/week, random off 2 days/week.
• Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).
• Requirements
• Open for fresher
• English in working is MUST
• Good communication skills/ problems solving
• Willing to work in Day/Night shift