CUSTOMER SERVICE ASSOCIATE

FUNCTIONAL BUSINESS OBJECTIVES (FBOs)

• Genkin is looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.
• This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.
• Report to: General Manager
• _________________________________________________________________

KEY RESPONSIBILITIES

• Support in answering client queries about product specifications and uses via Facebook and Zalo. Maintaining client relations from Japan and Vietnam.
• Resolving phone, walk-in, mail, and email customer inquiries.
• Identifying customer needs, handling their claims about the loss or damage during the transportation.
• Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.
• Ensure that all data are inputted in ERP and are up to date for customers and GM (General Manager) to track.
• Utilize new sales opportunities through maintaining good relationships and turn them into long-term partnerships.
• Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
• Follow up with your clients to understand and meet their needs.

REQUIREMENTS

An ideal candidate must be

• Understand Genkin's philosophy and be able to demonstrate it in your daily works.
• Maintain and reflect Genkin’s values, mission and vision daily
• Humble, respectful, responsible, and grateful
• Roll-up-your-sleeve attitude and eagerness to learn
• Hold yourself accountable for your decisions and actions .
• Responsible for Genkin’s reputation during employment.
• Balancing customer expectations & business needs.
• Demonstrate respect for others.

You possesses these qualities

• Strong communication & negotiation skills.
• Always proactive.
• Strong relationship management.
• Ability to work under pressure.
• Strong problem-solving skills.
• Proficient computer skills.

Academic requirements

• 1+ years of customer service experience, preferably in a related field.
• You must be above 24 years of age.
• WHY SHOULD YOU JOIN US?
• Genkin offers a high and competitive salary, up to 12,000,000 vnd for CSA positions.
• Genkin has an awesome and inspiring work environment and business culture.
• Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
• Our office is located at the center of District 1.
• Genkin provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
• We are dedicated to offering unlimited growth opportunities.
• International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.
• Legality: Genkin ensures that our employment contracts are transparent, and your health care benefits will be fully provided.