CUSTOMER CENTER - HCM

I. JOB DESCRIPTION

• Location: District 12.

• Working Time:

  • 5 days/week, random off 2 days/week.

  • Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).

• Liaising between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Report immediately serious cases/ inconstant situations.

• Ensuring a high level of customer service and a positive guest experience

II. REQUIREMENTS

• Graduated from High School.

• Fluency in English (4 skills) - be able to work 100% English.

• Have problem-solving and interpersonal skills.

• Good voice. Good at communication.

III. BENEFITS

• Basic Salary: 8.000.000 - 8.500.000 VND/month

• Incentive up to 1.200.000 VND/month(depending on your performance KPIs)

• Voice allowance 1.000.000 VND/month (if you handle inbound and after 2 months probation)

• Nightshift allowance (30% base) and OT allowance. 13th Monthly Salary

• Probation 2 months, full 100% salary

• 14 days of leave/year.

• Social Insurance, Accident insurance 24/7. Compliance follows to Vietnam Labor Code.

• Annual Health Checkup.

• We provide employee training & development to enhance skills set and competencies: teamwork, English, Soft Skills, and software.

• Young, friendly, quality, and result-oriented working environment with a teamwork spirit.

• Đang tìm kiếm các ứng viên sẵn sàng làm việc vào các ngày trong tuần
• Không yêu cầu kinh nghiệm làm việc cho vị trí này
• Cần visa làm việc cho vị trí này