CONTENT MODERATION TEAM LEADER

Job Description:

• Location: Tan Binh District
• Working time: Official time and based on Project time
• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration ETC... to make sure the team achieve the glide goal.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
• Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
• Quality Audit, CSAT deep dive, Payment audit, ETC. (depend on client expectations)
• Co-lead with OM/SOM to prepare the operation plans, budgets, ETC. to build-up the project.
• Working with Global team & build up client relationship and handle all reports (if needed)

Benefits:

• Salary: Up to 17.500.000 mil/month
• Periodical bonus: twice/year
• Position promotion, salary increase: once/year
• 13th month salary - Insurances followed Vietnamese Labor Law
• Bonuses, gifts for Holidays
• Activities: Birthday party, Employee engagement activities

Requirements:

• University/Colleges required. Age: 26 to 30 years old.
• 1 years minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
• Experience in a high-growth organization strongly preferred.
• English communication skill