Commercial Excellence Director

• Report to General Director, the
• Commercial Excellence Director is responsible for shaping and leading the company’s commercial excellence strategy to drive sustainable business growth, strengthen competitive advantage, and enhance organizational effectiveness.
• This role provides strategic leadership across Business Intelligence & CRM, Sales Force Effectiveness (SFE/SFA), Market Insights, New Product Development (NPD), and Medical Affairs to ensure data-driven decision making, commercial capability enhancement, and effective portfolio management.
• The position acts as a key strategic partner to senior leadership and cross-functional teams to accelerate business performance, innovation, customer engagement, and long-term organizational growth.
• KEY RESPONSIBILITIES
• Commercial Excellence Strategy & Leadership
• Define and lead the overall Commercial Excellence strategy aligned with company vision, business priorities, and growth objectives.
• Drive organizational excellence through data-driven decision making, commercial capability building, and process optimization.
• Act as a strategic advisor to leadership on market trends, business performance, commercial risks, and growth opportunities.
• Lead and develop high-performing teams, fostering a culture of innovation, accountability, and continuous improvement.
• Business Intelligence & Sales Effectiveness
• Oversee Business Intelligence, CRM, SFA, and SFE strategies to improve sales force productivity and commercial effectiveness.
• Ensure effective implementation and optimization of commercial systems, analytics tools, dashboards, and reporting frameworks.
• Lead performance analysis, forecasting, and KPI management to support strategic business planning and execution.
• Market Insights & Portfolio Development
• Lead market research, customer insights, and competitive intelligence initiatives to identify business opportunities and support strategic planning.
• Oversee New Product Development (NPD) strategy and pipeline management across OTC and ETC portfolios.
• Collaborate with cross-functional stakeholders to ensure successful product development, launch readiness, and portfolio optimization.
• Medical Affairs & Scientific Partnership
• Provide strategic oversight for Medical Affairs to ensure strong scientific support for commercial and portfolio strategies.
• Strengthen engagement with healthcare professionals, key opinion leaders, and external stakeholders to enhance scientific credibility and market presence.
• Ensure alignment between medical, marketing, and business objectives while maintaining compliance with industry regulations and ethical standards.
• Cross-functional Collaboration & Governance
• Partner closely with Sales, Marketing, Regulatory Affairs, Supply Chain, Finance, HR, and IT to drive aligned commercial execution.
• Lead transformation initiatives to enhance operational efficiency, organizational capability, and customer-centricity.
• Oversee budgeting, resource planning, vendor management, and governance processes within the Commercial Excellence function.
• Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications

• Bachelor’s degree in Pharmacy, Medicine, Business Administration, Marketing, or related field.
• MBA or postgraduate qualification is preferred. 12–15 years of experience in pharmaceutical commercial leadership roles.
• Strong leadership experience across Commercial Excellence, Sales & Marketing, Business Intelligence, Market Insights, Medical Affairs, or New Product Development.
• Proven track record in leading cross-functional teams, driving business transformation, and delivering commercial growth.

Competency Requirements

• Visionary leadership with strong business acumen.
• Exceptional strategic and analytical thinking, with the ability to anticipate trends and shape markets.
• Strong executive presence and influencing skills across senior stakeholders.
• Expertise in driving change, building capabilities, and fostering high-performance cultures.
• Fluent in spoken and written English; excellent communicator and storyteller.
• Global perspective with agility to adapt to local market realities.