Client Success Manager

• Manage client engagements from initial contact to project handover, including meeting preparation, agenda setting, minute taking, and follow-up actions.
• Act as the primary point of contact for clients, ensuring smooth communication and relationship management.
• Qualify inbound leads by understanding client business context, budget, decision-making processes, and timelines.
• Determine the need for Solution Architects or Tech Leads in presales discussions and provide comprehensive briefings.
• Drive account growth through renewals, service expansion, and regular health checks with delivery teams.
• Maintain an up-to-date pipeline in the CRM and conduct weekly reviews with the the company.
• Support the Country Head in defining the product and services footprint across various business areas.
• Collaborate with internal business units of a large international group, providing end-to-end IT solutions and services.
• Develop and maintain strong, long-term relationships with internal stakeholders, understanding their needs and influencing decisions.

Yêu cầu công việc

• Minimum 5 years of experience in client-facing roles within IT services, software delivery, or technology consulting.
• Proven ability to independently conduct discovery and lead qualification meetings.
• Strong understanding of service engagement models and the software project delivery lifecycle.
• Excellent English communication skills, capable of engaging effectively with senior stakeholders, client teams, and cross-functional teams.
• Experience in managing and developing accounts, particularly with internal business units of large corporations.
• Ability to identify client needs, propose solutions, and maintain long-term relationships.
• Familiarity with CRM systems for pipeline management and reporting.
• Advantageous to have domain expertise in aviation or large-scale industrial operations.
• Prior experience in IT business development for AI, data, or analytics software services is a plus.