Chăm Sóc Khách Hàng Ca Đêm - Onsite - Lương cứng 15-18M/Tháng
Mô tả công việc
- Focus on Customer Support.
- Manage a volume of calls / emails / chats with knowledge and efficiency.
- Identify and address customer needs, with a goal of total satisfaction.
- Completes reports of calls and other data accurately and on time.
- Refer issues and questions to managers if necessary.
Yêu cầu ứng viên
- Minimum education: High School Diploma (Grade 12). A Bachelor's/Diploma Degree is a plus.
- Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
- Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
- Willing to work night shifts (Chat/Call positions).
- Able to work on public holidays and during Tet when required.
- Basic computer skills (Outlook, Word, Excel).
- Good communication, multitasking, and problem-solving skills.
Thông tin tham khảo
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- Nguồn tin
- Nguồn: CareerViet · đăng 28/10/2026
