Campaign Operation Manager (Open for level Leader/Senior)

MAIN RESPONSIBILITY 

As a Manager of Campaign Operation Department, in charge of operating campaigns and managing influencer resources, you will manage a department with 2 teams (up to 2022) which have Team leader/Senior/Junior roles. You will work with our influencer network which is continuously growing with 12,000+ longtail influencers across multi-social platforms such as Tiktok, Facebook, Youtube, Instagram…

You will work with Business Development Manager/Team Leader to provide a platform-based influencer solution. You will partner with our senior coordinator to deliver and measure the influencers plans, developing and strengthening brand awareness and consideration for our clients.

You will lead the influencer resource management and development plans to contribute to our business growth and success.

You will align and optimize all processes, from data reporting to strategy implementation, to reinforce and support our influencer marketing campaigns. In partnership with other teams, you help to build effective and sustainable campaign process solutions, campaign management tools & data literacy.

Detail-oriented, organized, dynamic, you are the social influencer expert on best practices to support our business development department.

• Allocate department resources to deliver full influencer cycle management of all client’s campaigns including sourcing, selection, quotation, execution
• Work with Business Development Manager/Team Leader to understand client’s briefs and support them in building campaign roadmaps
• Report campaign status, risks, issues
• Create/update documentation on new and existing influencer operations processes
• Manage influencer resource in terms of booking, sourcing, cost monitoring, paperwork
• Build and achieve the implementation plans for new influencer recruitment and relationship management
• Work cross-functionally with BD, Product and Finance to define process for campaign operation and tooling
• Leverage Hiip platform to influencer cycle management
• Lead weekly, monthly and quarterly reporting across all influencer activities
• Provide insights, recommendations on industry trends
• Deliver departmental KPIs and support company strategic goals and priorities
• Report to Chief Business Officer

REQUIREMENT

• Extensive experience in Marketing operations, ideally within Influencer marketing roles
• You will have excellent presentation skills, to communicate effectively to both external and internal stakeholders
• Previous customer service experience desired
• Strong team player with accountability and able to build and work in a highly collaborative environment
• Be an organizational person with good numeracy skills and high attention  to detail.  
• Highly responsible, Aggressive, Hard-working, Result-oriented