C&B Manage

Context

• Report to Director HR Service.
• Lead the payroll team
• Manage client relationships.
• Work closely Staffing Manager, Accounting, IT, Marketing, BD team and various government agencies, law firms.
• Located in the Ho Chi Minh City office.

Job Content

• Customer Relationship:
• Active Account Management according to an agreed plan.
• Support team in communicating with customers when they need a higher escalation level.
• Working closely with the BD team and partners to grow the business.
• Operation Management role:
• Manage Team Leaders closely to make sure all monthly payroll KPIs (timeliness, accuracy, customer service and compliance) are met. 
• Build and maintain team processes and templates, monitor implementation and problem solve issues.
• Report to the Management Board quarterly. Contribute to a strategic plan.
• Staff Management role:
• Directly supervise Team Leaders, set goals, rate performance and pay bonus 1/4ly, approve leave / expenses / discipline etc.
• Develop own direct reports and ensure training plans for all staff exist and are being carried out.
• Monitor team workload and agree timing of new team formation with the Director. Hire Team Leaders.
•  Improve the Payroll process technique and problem solve:
• Keep up to date on legal changes and ensure timely communication of changes to customers.
• Problems solve customer complaints and fix the system so they don’t happen again.
• Reach out to stakeholders in Payroll processing (government departments, HRMs in industry, current clients, potential clients) and provide thought leadership in this field.

Requirements

• Vietnamese national with a university degree;
• From 5 years experience in Payroll Service management / Other B2B customer service or HR employee relations/C&B
• Proven managing people in a group of >10 people.
• At least 2 years working with MNC or foreign companies (employee or supplier)
• Strong computer skills;
• Calm, friendly, outgoing, personality, able to motivate and create a positive customer services team culture.
• Good English skills (>=IELTS 5.0 - equivalent level) able to handle international standard communications;
• Proven track record in B2B Customer service;
• Professional look and attitude;
• Highly organized and energetic.

Working time: Monday - Friday

Working location: Dist 3, HCMC