Branch Manager làm việc tại HN

The Branch Manager will organize and coordinate the office administration and procedures in order to ensure effectiveness, efficiency and smooth operation of Hanoi Office. The Branch Manager is responsible for meeting business outcome set by Board of Management, controlling cost, streamlining administrative procedures, staff supervision, and task delegation.

 Job responsibilities

Office operation:

• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored
• Assist HR with recruiting and training new staff members in Hanoi Office
• Help promote company culture that encourages top performance and high morale
• Oversee budget, report and planning
• Maintain good rapport with clients, stakeholders and partners
• Ensure and monitor the office and staff compliance with the company  and local authority
• Identify and address problems and opportunities for the company
• Allocate available resources to enable successful task performance
• Evaluate and manage staff performance and discipline

 Counseling and customer service:

• Lead, motivate, and support Hanoi counseling team to complete assigned tasks and achieve allocated sales target.
• Maintain high service standard and excellent customer service across all counseling members
• Ensure high performance of counselors by providing them adequate coaching, training and guidance
• Prepare sales and incentive monthly report
• Handle serious customer feedback
• Schedule visits and arrange counselor trainings for foreign institution clients

Business Development:

Identity business opportunities and assist foreign client institutions to develop/set up joint/twinning programs with local institutions.

Job Requirements

• Bachelor or Master degree in Business, Administration, HRM or other relevant education areas
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationship among managers, partners, and employees.
• Excellent communication skills.
• Knowledge and experience in overseas study counseling will be an advantage
• Readiness to learn and improve
• A team builder

Benefits

• Attractive remuneration package with competitive salaries and excellent Incentive Scheme to motivate high performers
• Insurances according to Labour Law
• 13th month salary
• Annual health check up
• Opportunities to Travel Overseas for training or institutions’ visitation tours
• Special Loyalty perks
• Company trip
• Team building activities
• Professional and dynamic working environment

Working location

ATS Hanoi Branch

5th Floor, Vinh Xuan Building, 39 Tran Quoc Toan St., Tran Hung Dao Ward, Hoan Kiem Dist., Hanoi