Billing Executive (Airfreight)

YOUR ROLE

• Primary responsibilities include the daily delivery of superior operational administration, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA.
• The individual will be tasked with executing all process and procedural requirements captured within the AIR EXPORT operational scope including the input & enrichment of shipment data (into the designated core operating systems & solutions) as well as the co-ordination and distribution of all shipment related information, status updates and required documents.
• This role is primarily responsible for the management & maintenance of the freight booking, booking optimization according to internal guidelines (as defined by Product) as well as the customer collection/pickup/final mile delivery arrangement and onward forwarding requirements, in conjunction with all service partners and internal colleagues / departments.
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements.
• Quality & Compliance adherence - Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.
• Interacts with Customer Service, Product, and Global Business Services, where applicable
• WHAT ARE YOU GOING TO DO?
• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages adhoc & on demand engagement
• Accepts and monitors the Bookings / Registrations as part of the station & GBS process
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Business Services, if required.
• Primary focus is on internal customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
• Active participation in the operational process contributing positively to Countries SLA’s and Global/Country operational KPI’s
• In addition to this you are required to carry out any other duties as reasonably required by your manager

• WHAT ARE WE LOOKING FOR?
• Strong communication & interpersonal skills
• Ability to coordinate, plan and monitor individual shipment level activity
• Experience within Air Operations (transactional)
• Experience working with customers (internal & external)
• Cargowise experience is preferred