Audio Visual System Engineer

JOB SUMMARY

• The AV Engineer is responsible for ensuring the reliable operation of in-house audio, visual and video conferencing systems across meeting rooms, training rooms, and events.
• The role provides technical support, user training, troubleshooting, and preventive maintenance to deliver a seamless user experience.
• It also supports AV upgrades and office relocation projects, coordinating with internal stakeholders and vendors on system integration, testing and commissioning, repairs, and project documentation.
• KEY RESPONSIBILITIES AND AUTHORITIES

1. In-house AV Facilities Support

• Provide operational support for meeting room & training room AV systems and video conferencing platforms.
• Understand user requirements and provide support for events.
• Provide training to the users of the AV systems and ensure their satisfaction.
• Provide on-site AV system troubleshooting and resolve technical issues during operation.

2. AV Maintenance

• Ensure all meeting rooms, training rooms and AV facilities remain functional and ready for use.
• Provide maintenance checks.
• Identify root causes and implement corrective actions to reduce recurring incidents.
• Escalate complex issues to AV vendors when required.
• Manage warranty claims and equipment repairs.

3. AV Projects

• Participate in AV projects like office relocation and AV system upgrades.
• Act as the primary liaison between the company and AV vendors.
• Coordinate with different parties to gather required information and documents.
• Participate in equipment delivery, testing & commissioning (T&C), and project documentation.

• REQUIREMENTS
• Education
• Bachelor's Degree or Diploma in Engineering, Information Technology, or a related field, or equivalent work experience.
• Experience
• At least 3 years of relevant experience in the AV industry / support.
• Knowledge
• Technical Knowledge
• Interpreting and understanding proposal documents, schematic and E&M drawings.
• Knowledge in AV integration systems including Network, Amplifier, Loudspeaker, Microphone, Mixer, Matrix, Video Projector, LED Display and Control System.
• Knowledge in collaboration platforms like MS Teams.
• Proven experience in the configuration and operation of a broad range of AV technologies, including AV over IP, audio & video system automation systems and digital signage.
• Proficiency in AutoCAD, QSC, Shure, Extron, BrightSign, and other AV software is an added advantage.
• Certification in any of CTS, QSC, Shure, Extron, AMX and Crestron is an added advantage.
• Functional Skills
• Willing to learn and have a strong sense of responsibility.
• Strong problem-solving and analytical abilities.
• Team player with good interpersonal, communication and organizational skills.
• Ability to manage vendors and external service providers effectively.
• Good command of spoken and written English.
• Other Abilities
• Assume accountability.
• Take ownership.