Associate of Order Management

Position Overview

• The Associate of Order Management handles key and higher-complexity accounts end-to-end, ensuring accuracy, timeliness, and compliance with customer requirements. This role leads shipments, AR/AP follow-up for its account portfolio.

Key Responsibilities

• Shipment & Delivery Management
• Coordinate shipment bookings, export documentation, and customs clearance with Logistics for key accounts.
• Track deliveries and resolve shipment delays, incomplete documents, or transit issues.
• Review the accuracy of shipping documents (invoice, packing list, BL, CO, etc.) before release.
• Accounts Receivable (AR) Management
• Lead AR follow-up for assigned key accounts; resolve invoice, debit note, or credit note disputes.
• Send reminders and follow up with customers on due and overdue payments.
• Support reconciliation of customer account balances and preparation of AR aging reports.
• Accounts Payable (AP) Coordination
• Track supplier invoices and ensure timely submission of supporting documents (POs, GRNs, shipping documents).
• Verify discrepancies between supplier invoices, POs, and received goods before processing payments.
• Support supplier account reconciliation and resolve invoice/payment disputes.
• Mentorship & Process Support
• Train and mentor Associates on ERP processing, documentation standards, and customer handling.
• Act as backup for the Supervisor/Manager on routine matters during their absence.
• Support rollout of new SOPs and process improvements within the NVN unit.
• Data Management & Reporting
• Maintain accurate and updated order, shipment, and payment records in ERP/SAP.
• Prepare weekly/monthly reports on order status, AR/AP aging, and supplier/customer performance.
• Support the Manager's KPI tracking (e.g., on-time delivery, DSO, supplier on-time payment).
• Cross-Functional Collaboration
• Work closely with Sales and Account Managers to align on customer orders, shipment priorities, and payment collection.
• Partner with Finance on invoice, payment tracking, and AR/AP reconciliation.
• Liaise with Manufacturing Support, Logistics, and QA teams to ensure smooth order execution and timely delivery.
• Undertake any additional duties, assignments, or projects as required by the Line Manager to meet business needs.

• Bachelor’s degree in business administration, Supply Chain Management, Accounting, or related field.
• Min 4-5 years of experience in order management, supply chain, or AR/AP coordination, with demonstrated ownership of key accounts (footwear, insoles, or trading company preferred).
• Proficiency in ERP/SAP and Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills in English (Chinese language proficiency is an advantage).
• Knowledge of international trade terms (Incoterms), shipping documentation, and financial settlement processes.
• Detail-oriented, highly organized, with strong problem-solving and analytical skills.
• Demonstrated ability to mentor or train junior team members.
• Ability to handle multiple tasks, work under pressure, and meet tight deadlines.