Assistant Manager, Social Community

Get to know our Role:
Leading for Social branding and service team and prepare monthly rewarding system thus provide regular content on social media platform.

The day-to-day activities:

• Ensuring team engagement and internal reward system (service quality)
• Creating awareness and improving internal perception towards social media care (service outreach)
• Engaging internal and external stakeholders in social media complaint management (service outreach)
• Ensuring smooth coordination between social care, social media (marketing), CE, and product squad​

The must haves:

• University background (S1) from any discipline, preferably Communication / Engineering / Statistics / Economics with at least 5 years working experience in Telco Industry, FMCG, e-commercewith sufficient knowledge in Social Media platform, Interaction/Language, and Social media community behavior.
• Strong written and verbal communication skills; a persuasive and passionate communicator with good public speaking skills
• Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
• Creative copywriter / able to supervise the communication template or direct them
• Up-to-date on local internet lingo a plus
• A fluent English speaker with excellent written skills.