Account Manager - South East Asia

Work Remotely

• Is this You?
• We’re seeking a proactive and relationship-driven Account Manager to support and grow key customers across South East Asia.
• This role requires regular in-person visits to accounts throughout the region, ensuring strong customer engagement, service excellence, and consistent execution of sales strategies.
• What you’ll do to be successful in this role…

Entrepreneurial Spirit

• You take initiative, roll up your sleeves, and get things done. You thrive in a private, non-corporate environment and bring a passion for design.

Can-Do Attitude

• You’re resilient, positive, and adaptable responding to shifting priorities with urgency and consistently delivering on expectations.

Curiosity

• You embrace a fast-paced environment, ask questions, challenge the status quo, and look for ways to work smarter and faster.

Street Smarts

• You read the room and the market. You adapt your approach to different countries, cultures, and business practices, and you know how to navigate complex situations to get results.

Team Player

• You collaborate effectively across all levels, building strong relationships with humility and optimism that strengthen team success.

Key Responsibilities

• Manage and grow a portfolio of accounts across South East Asia, including markets such as Singapore, Malaysia, Thailand, Indonesia, the Philippines, and Vietnam.
• Conduct regular customer visits to strengthen relationships, present new products, review performance, and identify growth opportunities.
• Develop customized account plans, promotional programs, and forecasting.
• Act as the primary liaison for all account needs, ensuring timely communication and issue resolution.
• Analyze sales data, customer insights, and market trends to support decision-making.
• Collaborate with internal teams (sales, marketing, supply chain, finance) to meet customer expectations and deliver strong results.
• Prepare and lead business reviews, product presentations, and performance updates.
• Monitor competitive activity and industry developments.
• Maintain accurate sales reports, forecasts, and travel plans.
• Represent the company at meetings, trade shows, customer events, and industry functions.
• Manage retail, B2B, e-commerce, and distributor accounts, developing and growing client relationships and identifying new revenue opportunities across all channels.
• Why Join Umbra
• Umbra is a place where innovative minds thrive on its fast pace working environment and make things happen.
• We value our unique workspace and our global mindset.
• We offer flexible working arrangements, continuous learning opportunities, recognition galore.
• Overall, a great place to work and build a career!

• Qualifications
• 3 to 5+ years of field sales experience, ideally within South East Asia.
• Strong relationship-building skills with a successful track record of managing key accounts. Must have demonstrated experience managing online sales channels and accounts such as Shopee, Lazada, Amazon, or similar marketplaces.
• Excellent communication, presentation, and negotiation abilities.
• Comfortable with frequent regional travel across South East Asia.
• Strong organizational skills and ability to work independently while managing multiple priorities.
• Proficiency in Microsoft Office.
• English fluency is required; proficiency in additional regional languages (such as Bahasa, Thai, Vietnamese, or Mandarin) is an asset.
• Experience in consumer goods, retail, distribution, or related industries is an asset.