Account Executive (Medan), GrabFood

Get to know our Team:

Dynamic team who provide you the environment to grow and better career.

Get to know the Role:

Your job as a Merchant Acquisition will have two central focuses. The first will be to support our local sales team in making favorite local merchants available for delivery. The second will be to grow and train the team to ensure that sales goals are exceeded. ​

The day-to-day activities:

• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications

• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners

• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.

• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.

• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience

• Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants

The must haves:

• 4-5 years of sales business development, account management or operations

• Experienced in handling and dealing with partners (account management experience)

• An exceptional track record of driving revenue through partnerships

• Multi-tasking and able to work under pressure and constantly changing environment

• Proficient in English is a plus

• Passion for the on-demand delivery space, and food delivery in particular

• Comfortable to work using laptop and internet

• Great communication and negotiation skills