74928 - Service Engineer - Trading

Job Details

Position: Service Engineer

Job Code: 74928

Responsibility

The Field Service Engineer provides customer support, repair and testing of all instrumentation and performs field service calls and installations.

A) Installation & Service support:

• Responsible for the installation and getting the final acceptance from the customer.
• Responsible for the maintenance of the installed base
• Responsible for keeping the demo equipment fully operational.
• Provides customer service for all instrumentation
• Provides customer phone and e-mail support
• Performs field service for installations and repair.
• Trains customers on software and hardware of instruments.
• Installs upgrades.
• Handles in-house customer repairs.
• Promote service replacement parts, service contracts.
• Responsible for getting the installations tools

B) Quotations:

• Prepare quotations for service issue when system out of warranty
• Prepare quotations for parts and service contract

C) Communication:

• Make sure that the communication is clear and trustfully.
• Provide a report through CRM immediately after each visit...
• Share the report with other people
• Update the CRM customer data base after each visit
• Ensure that the customer received all the information he requested
• Report to the management any problems
• Write in English a trouble-shooting note for each solved problem

D) Training:

• Responsible for a proper training of the customer
• Responsible for being properly trained

E) Receivables & Finances:

• Responsible for getting the acceptation documents for final payment
• Provide help to the sales coordinator to collect the remaining fund.
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair

F) Other issues for Operation

• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Provide all the necessary information to the sales coordinator to updated user list.
• Other duties as assigned
• Working location: Ben Thanh Ward, District 1
• Monthly Salary: 650～850(USD)

Requirements

Necessary Skill / Experience

・Age: 24 - 30.

・Gender: Male only

・Education: Have at least Bachelor's Degree in Electrical/ Electronics/ Mechanical Engineering or Physics,....

・Language: English - Business Level - Good verbal and written communication skills

・Experience:

+ Have 2 years working experience Service Engineer for Analyser product/ Morden equipment; preferably in Scientific Instrumentation

・Be proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook, Teams,...)

・Be able to go on business trip frequently (domestics and overseas)

Others

・Personalities: Courteous, Honest and Careful; Attention to details

Preferable Skill / Experience

・Have knowledge about AutoCAD 2D and be able to use CRM (Customer Relationship Management) system

・Japanese is a plus 

NOTICE:

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!