72522 - IT Executive (Helpdesk) - Insurance

Job Details

Position: IT Executive (Helpdesk)

Job Code: 72522

Responsibility

1/ IT helpdesk

• Register all requests to system.
• Support users on IT-related matters to ensure smooth operation for users.
• Close cases with requesters’ acceptance.
• Support users when they cannot fulfill by themselves.
• Resolve front end IT issues.
• Make all front-end IT asset, services and vendors ready to support users effectively
• Deploy security update to front-end IT asset.

2/ IT Procurement

• Procure or dispose all front-end IT devices/services/ accessories/ consumable parts/ spare parts.
• Procure/renew all front-end IT service maintenance.
• Periodically settle for all related vendors.
• Prepare for IT budget/plan in IT front-end service area

3/ IT Quality Controller

• Be responsible for maintaining the quality and reliability of IT services.
• Support users effectively in IT service area.
• Compose IT manual/guides and train IT knowledge to users to reduce support cases.

4/ Projects

• Communicate with all parties involved in project at every project’smilestones.
• Setup IT facilities for new users/newcomers/visitors.

5/ Reports

• Timely summarize, submit all periodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports…)
• Timely report all outstanding IT issues to higher managers
• Timely update and manage related front-end assets.
• Gather all documents and submit to IT audits

6/ Others

• As per assigned by superiors and other office work as required by the Company
• Working location: Hoan Kiem dis, Ha Noi
• Monthly Salary: 430～870 (USD)

Requirement

Necessary Skill / Experience

• Gender: Any.
• Age: 22 - 35 years old
• Education: Have Bachelor Degree, major in IT or any other related fields from a well-known university
• Experience: Have at least 2 years working experience in IT, of which at least 1.5 year in IT service and 0.5 year in trouble shooting
• Have experience Experience with front-endmanagement tool (e.g. Manage engine desktop central…)
• Have experience in automation (e.g. batch file, script or any automatic tools…)
• Language: English - More than Conversational level
• Skills and knowledge:

+ High analytical skills

+ Understanding essential concepts on insurance business andoperation

+ MCSA or experience with windows servers.

+ Good background on IT support services, infrastructure andsecurity

+ Good in interpersonal, presentation and communication skills.

- Competencies:

+ Applying Technical knowledge

+ Being Ethical and Compliant

+ Collaborative Relationships

+ Communicating with impact

+ Customer Focus

+ Developing Self, Direct reports and Others

+ Driving Results

+ Managing Execution

+ Problem Solving

NOTICE: 

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!