65746 - Customer Service Supervisor - Giám sát Chăm sóc Khách hàng - Automobile

Job Details

Position: Customer Service Supervisor

Job Code: 65746

Responsibility

• Participate in the development of customer relationship management, call centers, process and procedures
• Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve
• Work with management on customer services initiatives
• Keep staffs from complying with company guidelines particularly related to process and quality of service
• Update or improve CS procedure and make recommendations.
• Prepare knowledge-based documents
• Provide scripts to read and answers customer during phone calls
• Oversee and assess customer service staff activities through regular performance-related feedback
• Training staff in area of customers service
• Elevate risk issues to management supports monitoring
• Investigate & solve customer service complain
• Collect data and prepare report on customers satisfaction, customer complain & inquiries
• Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
• Actively join customers events to build up and maintain good relationship with biker communities, groups…
• Working location: Dis 7, HCMC

Requirements 

Necessary Skill / Experience

• Age: 26 - 30
• Gender: Female only
• Education Background: Bachelor's Degree
• Experience:

+ At least 3 years of customer services & previous experience in a supervisory role preferred 

+ Having working experience in automobile or motorcycle industry is a plus

• Language: English - Business Level
• Others:

+ Extensive knowledge of customers service principles and procedures  

+ Ability to coach and mentor staff 

+ Ability to deal with problems involving several concrete variables

+ Define problems, collect data, establish facts and draw the valid conclusion  

+ Outstanding communication skills both written and verbal 

+ Excellent in phone etiquette

+ Proficient in Microsoft office or related software 

NOTICE:

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!