2IC Laboratory Manager - SGS Vietnam

PRIMARY RESPONSIBILITIES

• To provide assistance to the Laboratory Manager and ensure Minerals Geochem’s Laboratories continue to run in an efficient way by providing interim Management support when required
  • Is accountable for health, safety, and environment;
  • Is expected to direct, plan, organize, motivate, and develop laboratory staff in the performance of their responsibilities and functions, communicating across the organization;
  • Is accountable for productivity and quality, and works with others (e.g., Sales) to ensure that the facility exceeds budget and operational targets and customer expectations in a timely and effective manner;
  • Controls laboratory costs through efficient utilization of staff and active management of other costs;
  • Ensures that work meets established quality standards, Standard Operating Procedures (SOP's) as well as maintaining or obtaining any necessary accreditations;

• REPORTING LINE

• Direct line to the Laboratory Operations Manager.

SPECIFIC RESPONSIBILITIES

• Operate to ensure full compliance with the SGS Code of Integrity and Professional Conduct all times;
  • Ensure regular and responsive communication with customers and their inquiries with emphasis on effective order review;
  • Ensure the on-time completion and accuracy of testing procedures, results, reports, and certificates in accordance with relevant standard methods and documented procedures;
  • Ensure that workflow through the laboratory operations is optimized. Monitor, forecast, and maintain staffing levels in an efficient, productive, and sustainable manner;
  • Monitor and optimize utilization rates of major instruments using established SGS Laboratory Excellence tools;
  • Supervise and monitor staff performance to ensure accurate and timely analysis to customers
  • Monitor, and maintain laboratory Quality and Quality Management Systems in all areas, identifying both potential non-conformities with appropriate preventative actions as well as existing non-conformities with appropriate corrective actions;
  • Generate and monitor Monthly reports including QA/QC
  • Ensure a safe working environment. Monitor, and maintain the SGS Health, Safety, and Environment for the laboratory operation, reporting any incidents, accidents, or concerns.
  • Continuously improve and maintain the operational excellence of laboratory processes as well as organization and housekeeping of all work areas;
  • Monitor staff performance, by way of objective setting, continuous feedback, and performance appraisals.
  • Ensure all laboratory staff are fully competent to carry out their required duties by identification of training needs and coordination of training programs and ensure maintenance of records;
  • Obtain, timely report, monitor, review, and take action upon Key Performance Indicators (KPIs) as applicable, at a minimum those required by the SGS Group;
  • Monitor costs in order to achieve laboratory profit target without compromising service delivery and quality;
  • Ensure laboratory supplies and consumables are purchased in a timely fashion and kept at optimal levels;
  • Maintain and improve own knowledge to be able to contribute towards progression of the laboratory whilst working within a defined budget.
  

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  PROFILE

  • Minimum B.Sc in Chemistry, Geology or related subject
  • Minimum 5-years of prior experience in a geochem lab environment
  • English required, fluency in other languages an asset

• REQUIRED SKILLS

• Understanding the customer, anticipating customer needs, giving high priority to customer satisfaction;
  • Having an attention to detail and an awareness of quality, identifying and managing root causes of quality issues;
  • Challenging status quo thinking and assumptions with innovative ideas, solutions, and improvement opportunities;
  • Ability to lead, inspire and guide individuals and teams towards achieving goals and improving effectiveness;
  • Ability to understand, evaluate and apply quantitative information and statistical concepts;
  • Setting high standards for performance and maintaining efficiency and productivity;
  • Fact based, result-oriented and profit-driven;
  • Ability to problem solve and teach complex tasks in areas of expertise;
  • Strong planning and organizational skills with ability to communicate, identify tasks, prioritize effectively, and delegate accordingly;
  • Making timely decisions on problem issues.