132920 - Tech Support Engineer/ Kỹ Sư Hỗ Trợ Kỹ Thuật - Smart Service

• RGF's Client - a local   company in the smart security solutions industry - is looking for a  Tech Support Engineer  to provide technical support for smart door lock solutions, conduct technical training, support pre-sales activities, troubleshoot hardware/software/network issues, and assist with system design and installation.

Working Location

• Sai Gon Ward, HCMC
• Monthly Salary: 20M ~ 25M VND Gross
• Job Description
• Serve as the primary point of contact for business partners, end-users, and colleagues regarding network, software, and hardware inquiries.
• Collaborate with the team to organize and conduct technical training sessions, ensuring partners possess the necessary expertise in company's solutions.
• Test and evaluate hardware components returned via the RMA process, ensuring professional technical assessment and follow-up.
• Provide technical consultancy during the pre-sales phase, analyzing tender requirements to ensure company's solutions align with project needs.
• Create and review technical drawings using AutoCAD to design system architectures, ensuring precise installation and integration.
• Act as a consultant to troubleshoot complex installations, ensuring seamless system operation for every client

Education

• College diploma or Bachelor's degree in an engineering-related field (Software, Mechanical Engineering, or Electronics). - Language:
• English - Business Proficiency Level. - Experience:
• Over 3 years of practical experience in technical support or field engineer positions, with the following requirements:
• Industry knowledge: Understanding of physical security, smart hotels (GRMS, IPTV), and ELV systems (CCTV, Network, PA, BMS/VMS).
• Proficient in quantity take-off (BOQ) and CAD drawings.
• Good knowledge of door hardware, network infrastructure, and databases.
• Notice:  Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time.
• Your resume will also be kept in our system for consideration for other suitable opportunities in the future.
• Please kindly check your email regularly for the latest job updates from RGF!