User Experience Researcher

Get to know the Role:

• Conduct independent research with focus on Grab website and online internal tools - and also on other multiple user profiles such as drivers, passengers and other relevant verticals

• Spearhead stakeholder interviews, brainstorming sessions and internal alignment workshops

• Plan, set-up and conduct website and mobile usability testings

• Collect and analyze user behavior through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies

• Work hands-on with program and project managers, designers, executive leadership and subject matter experts to prioritize research opportunities.

• Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.

• Be willing to travel to key markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures.

Preferred to have:

• Wide experience with B2B/Enterprise user experience research - such as being involved in admin portals, dashboard etc.

• Experience in conducting website and mobile app usability testings

• Experience with usability testing tools such as Camtasia, Morae, Tobii, NVIVO etc. Experience with analysis and presentation tools such as Excel, SPSS, Tableau, PowerPoint etc.

• Experience with design prototyping on tools such as Sketch, Axure, Balsamiq, InVision etc. (Not required but recommended)

• Basic understanding of the domain expertise of partner teams such as engineering, product and business stakeholders.

• Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase.

• Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.

• Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills.