User Experience Researcher - Singapore

Responsibilities

• Work hands-on with program and project managers, designers, executive leadership and subject matter experts to prioritize research opportunities.

• Conduct independent research on multiple user profiles such as drivers, passengers and other relevant verticals.

• Collect and analyze user behavior through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies.

• Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.

• Be willing to travel to key markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures.

Minimum Qualifications

• MA/MS degree in human-computer interaction, human factors engineering, industrial engineering, cognitive science, experimental psychology, anthropology, information sciences, related field or equivalent practical experience.

• 3+ years of industry work experience in an applied research setting.

Preferred Qualifications

• Experience with usability testing tools such as Camtasia, Morae, Tobii etc. Experience with analysis and presentation tools such as Excel, SPSS, PowerPoint etc.

• Experience with design prototyping on tools such as Sketch, Axure, Balsamiq, InVision etc. (Not required but recommended)

• Basic understanding of the domain expertise of partner teams such as engineering, product and business stakeholders.

• Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase.

• Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.

• Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills.

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia.

We use data and technology to improve everything from transportation to payments across a region of more than 620 million people. Working with governments, drivers, passengers, and the community, we aim to unlock the true potential of the region by solving problems that hinder progress.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar & GrabShare), motorcycle taxis (GrabBike), social carpooling (GrabHitch), last mile delivery (GrabExpress & GrabFood), bus & shuttle services (GrabCoach & GrabShuttle) as well as a mobile payments services (GrabPay). We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on speed, safety, and reliability. Currently we offer services in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam, and Myanmar; however, we also have R&D offices in Singapore, Seattle, Beijing, Bangalore, Jakarta, & Vietnam.

If you share our vision of driving South East Asia forward, apply to join our team today.