Transport Manager, VIP Limousine Services

JOB SUMMARY

Reporting to Assistant Director / Director of VIP Services and will be primarily responsible for managing the execution, direction, and coordination of all transportation matters within the organization. This includes managing budgets, organizing schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties.

As part of the International Marketing team within the VIP Services section, this role will manage the transport service so that it is a fit for purpose service appropriate to the varying and changing needs of Hoiana VIP customers. You will be required to build and maintain effective relationships and lines of communications at all levels, with both the customer and Hoiana management teams and relevant personnel.

JOB SPECIFICATIONS

* Undertake the lead role in planning, costing and allocating routes and vehicles ensuring sufficient flexibility is in place to meet the varying and changing needs of customers.

* Ensure that all in house vehicles are compliant with all legal, regulatory and contractual requirements, and where necessary escalating any identified issues and recommending resolution to the Director / Assistant Director of VIP Services.

* Develop and implement a proactive, planned and structured approach to the maintenance of fleet vehicles, keeping within the designated budget and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard.

* Ensuring transport staff deliver the service appropriate to the changing needs of customers in line with relevant guidance and individual risk assessments

* Manage and develop a team of drivers and transport assistants, who may be working remotely, either alone or in small teams, in order to deliver a high-quality service to customers.

* To take the lead in resolving unforeseen problems as they arise ensuring appropriate resolution of these and to utilize the learning to plan for future similar scenarios

* To work as a member of the Hoiana management team, undertaking delegated tasks and responsibilities in line with the emerging needs and operational requirements of the service, including where necessary the contracting out of transport provision to other transport providers

* To ensure high standards of service delivery through the consistent application of recognized standards and established policies, procedures and practices.

* To work in a safe and effective manner always.

* To undertake any other duties related to the responsibilities of the post and which may be delegated by Hoiana management.