Dyson is a global technology company, founded in 1991 by inventor Sir James Dyson, known for its innovative household appliances like vacuum cleaners, hair dryers, and air purifiers.
Our talented Training Manager is responsible for training plan (all products and soft skills, training development plans…) for employees for both store and office.
Responsibilities:
- Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
- Manage training schedules, coordinate classes at multiple locations, and manage training equipment and materials.
- Design and prepare educational aids and materials.
- Oversee technical training implementation.
- Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs.
- Partner with Brand Managers, Category Managers and other stakeholders regarding instructional design.
- Maintain updated curriculum database and training records.
- Conduct regular evaluations to identify areas for improvement in program offerings.
- Understand Business status via Sell-out performance (by Cat, by Range…) to provide any feedback or solution needed to Sales team
- Educate and ensure Dyson guideline 4E Steps, demonstration protocol and cross-category selling
- Prepare and plan properly for New product launch from Pre-launch (NPD information) to Lauch (monitor performance/ protocol/…) and Post-launch
- Collab with Sales team to upskill live-streaming and TikTok content
- Involved to support Sales team to enhance Productivity
