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Team Manager

Grab Vietnam
Updated: 21/05/2018
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Employment Information

Job requirement

Get to know our team:

Dynamic team who provide you the environment to grow and better career.


Get to know the Role:

- Responsible for managing the team’s performance by ensuring that departmental objectives, and OKRs are met including monitoring, organizing, and coaching team on a day-to-day basis
- Responsible to manage day to day Call Center operation



The day-to-day activities:
1. Analyst:

Designing, planning, and implementing the strategic staffing

Defining a structure, roles, and responsibilities to support the center’s staffing strategy. (all channel).

Planning & executing formal & non-formal training.
2. Do analysis on current process and create process improvement including improvement on problem solving

3. Creating recruitment plan by applying the principles and best practises for recruiting, interviewing, and hiring

4. Do analysis and implement action plan to reduce attrition and increase staff retention

5. Implement a monitoring coaching program

Address poor performance constructively and within applicable guidelines.

Conduct a performance review

6. Understand business process and workflow improvement

7. Responsible for budgeted

8. Ensuring people have Grab Culture and Value



The must haves:

- Minimum S1 any major, with experienced as Assistant Manager, Manager Call Center Inbound Call, Inbound Email, Outbound Call

- Handle Call Center scope : above 150 Agents

- Call Canter Skills, understand manage floor / real time floor management, prefer understand Zen desk

- Minimum 5 years as Assistant Manager/Manager

- Minimum 7 years

Company Overview

Grab Vietnam

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Team Manager

Grab Vietnam

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