Supervisor, Training (Surveillance)

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Employee Shuttle Service, Uniform, Annual Leave

Duties may include but not limited to: 

• Liaise with management level personnel of other departments
• Communicate effectively at all levels
• Actively support and lead by example with company and department standards and objectives
• Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operations
• Provide guidance, instruction and coaching and counseling Senior Surveillance Officer and Surveillance Officer
• Engender a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity
• Engender a respectful and harmonious workplace and team and result based approach
• Actively set tasks and provide direction for the shift
• Delegate workload and duties responsibly
• Ensure that assignments and routine duties are completed to department SOPs
• Ensure compliance with all company and department policies and procedures
• Coach, counsel and discipline as per company/department guidelines
• Provide feedback to team members in a timely manner
• Compile file notes and feedback for performance reviews
• Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues
• Apply initiative in dealing with situations (backed by department SOPs)
• Maintain records and files for the department in accordance with department SOPs
• Review and approve documents and reports and observations generated by the team
• Review reports, statistics and data from various company and department information systems
• Undertake project duties as required and/or assigned
• Compile and prepare in depth shift reports, summaries and logs
• Provide complete support to Surveillance management
• Be able to prepare and deliver training.