Does working on “Profit & Loss” levers and ensuring a top-notch reliable Food Delivery service resonate with you?
Does understanding and monitoring competitor’s dynamics excite you?
Would being part of the decision-making group that drives Jakarta’s business outcomes make you hungry?
Job Purpose :
- Part of the core GrabFood Jakarta Core City Ops Team, to lead, grow and optimise for the business
- Monitor and drive improvements for Jakarta’s business performance, understanding the city’s dynamics by area and time, to improve reliability and overall marketplace efficiency
- Build strong local operational processes, working with local and country teams
Key Responsibilities :
Marketplace & Reliability
- Responsible for monitoring and improving Jakarta’s overall reliability. This includes building processes to monitor real-time activities and performance on the ground particularly on the interactions and behaviours of our drivers and merchants, and implementing operational fixes to improve reliability metrics.
- Proactive collaboration with Jakarta’s Driver Operations teams as well as Central and Product teams to improve the overall GrabFood Delivery Experience, for eaters and drivers alike
- Lead initiatives and experiments on optimising driver incentive schemes, delivery fees, delivery radius etcetera, coupled with segmentation, to ensure Manage local team for on ground operational work
Strategy & Planning (S&P)
- Responsible for monitoring and achieving Jakarta’s key business OKRs. This includes driving initiatives to hit revenue targets, while ensuring competitive parity at topline
- Proactive collaboration with Central S&P team to align on key OKRs and coordinate on implementation and execution of activities
- Lead and coordinate competitor intelligence activities to gather insight vital for both strategic and tactical decision-making
People & Stakeholder Management
- Lead a small team and coordinate with stakeholders across driver operations teams, central functional teams (ID marketing, S&P, econs etc) on execution of all activities
Key Requirements
- Minimum 3-4 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry
- Strong analytical ability, comfortable with analysing data to make informed decisions
- Strong people and stakeholder management experience, especially in environments involving multiple stakeholders across functions and businesses
- Understand how to build processes, with great communication/interpersonal skills
- Able to communicate in English, including reading/writing
- Willing to be hands on as needed and proactively assume responsibilities and ownership. This includes running data and analysis him/herself
- Ability to work independently and deal effectively with complex, constantly changing and ambiguous environments
- Loves food, loves efficiency, and loves rising to difficult challenges (we assure there will be enough to stay constantly hyped) !
