Work location: Ho Chi Minh
Salary:
Industry: Customer Service , Banking
Level: Experienced (Non - Manager)
As a Senior Tikicare Payment, your will directly supervise a team of 7-10 front line employees to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.
- Confirm transactions performed, as well as perform collection and refund operations via
payment gateway, e-wallets
- Check, monitor and identify fraudulent and high-risk transactions.
- Interact with banking to improve services.
- Review, investigate and handle extraordinary transactions which was notified by
customers or partners.
- Find out about reasons causing customer's dissatisfaction during payment process and
propose solutions to improve.
- Perform other duties or responsibilities as assigned
- Support the agents on providing accurate, efficient resolutions to complex escalated
customer issues. Identify, remove obstacles (if needed), then frames and escalates
issues to related departments if they cannot be resolved quickly.
- Provide leadership, coaching and mentoring to inspire, guide and empower team
members to achieve operational goals.
Công ty Cổ Phần TI KI
https://tuyendung.tiki.vn Number of employees: 500 - 1000