Senior Payment Officer

As a Senior Tikicare Payment, your will directly supervise a team of 7-10 front line employees to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.

• Key Accountability 01

- Confirm transactions performed, as well as perform collection and refund operations via

payment gateway, e-wallets

- Check, monitor and identify fraudulent and high-risk transactions.

- Interact with banking to improve services.

- Review, investigate and handle extraordinary transactions which was notified by

customers or partners.

- Find out about reasons causing customer's dissatisfaction during payment process and

propose solutions to improve.

- Perform other duties or responsibilities as assigned

• Key Accountability 02

- Support the agents on providing accurate, efficient resolutions to complex escalated

customer issues. Identify, remove obstacles (if needed), then frames and escalates

issues to related departments if they cannot be resolved quickly.

- Provide leadership, coaching and mentoring to inspire, guide and empower team

members to achieve operational goals.