Senior Manager, Risk Operations

Get to know the Role:

• Lead a large team of specialists performing GrabPay Risk and Compliance operations in Southeast Asia.

• Drive operational processes such as transaction review, chargeback management and Know-Your-Customer. Ensure highest levels of quality, speed and cost-effectiveness.

• Instil a strong quality, flexibility and continual improvement mindset. Expert and smooth.

• Lead resource hiring, planning, forecasting and talent progression within the risk organisation.

• Ensure risk operation tooling needs are gathered, documented and worked on with tech functions.

• Act as a risk operations subject matter expert towards other company functions such as product, marketing and business development.

• Lead operational reporting and monitoring, ensure metrics are available, closely followed and communicated to senior management in a factual and concise manner.

The must haves:

• Problem-solving, positive and constructive attitude is a must.

• Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.

• Recognised experience in leading large risk and compliance operation teams in financial institutions.

• As a Grab leader, embody and display the 4 H’s every day: Heart, Hunger, Humility and Honour.

• Structured, factual and data-driven. Ability to deep dive then elaborate clear and synthetic insights.

• Proven experience in electronic payments and financial services.

• Advanced knowledge and experience in e-wallet / online payments abuse (account take-over, credit card fraud, merchant/buyer collusion fraud, money laundering...).

• Knowledge of credit card scheme rules, banking processes, central bank regulations preferred.

• Excellent verbal and written communication in English and at least one local SEA language.