Senior Manager, Partner Training

Get to know the Role:

• Part of the Platform Safety and Quality team under Regional Operations

• This role is strategy and systems-focused, requiring you to work with regional stakeholders, country training and partner engagement teams, to drive partner training development, adoption and engagement

• Responsible for an online learning management platform designed for partners

• Collaborate with Product Manager to identify enhancements to improve learner experience

• Work with country operations to craft content strategy and campaign planning 

• Provide instructional design for key training programmes that will help to raise quality and safety standards of partners

The day-to-day activities:

• Conduct training needs analysis through field research and data analytics 

• Drive training initiatives to enhance partners’ skills and knowledge for service excellence

• Partner local training teams to produce relevant and engaging learning content for different partner segments of Grab

• As the business owner of the learning management system, provide regional system administration and support to help country teams leverage on the learning features

• Work closely with Product Management team to enhance the user learning experience via focus group interviews and field observation studies

• Conduct Train-The-Trainer sessions to ensure country training teams are continuously updated on new learning features

• Ideate and share ideas with countries to drive training adoption and engagement via the use of social media 

• Facilitate best practice sharing across partner training teams in regional operations

• Provide insights from training data analytics, maintain a regional training dashboard