Senior Content Design Manager

Get to know the team:

The Content Design team—part of the larger Grab Design team—works hand-in-hand with product designers to create products that are usable, clear, and express the Grab brand.

Our vision: the best Southeast Asia, through design. Everyday we work to create experiences people love and use every day. 

We believe in a holistic view of design: from foundational research to measuring business impact. Our team includes designers, researchers, animators, engineers, producers, and writers in Singapore, Indonesia, Thailand, Vietnam, and China.

Diversity enables our innovation. Studied design? Great! Self-taught? Great! We have design team members with backgrounds in: engineering, industrial design, architecture, psychiatry, hospitality, public service, music, fashion, and journalism.

Get to know the role:

We are looking for an experienced Content Design manager to lead and develop the team that “designs with language” for Grab’s customers using the app and website. The Content Design manager should possess strong UX writing skills themselves, but more importantly know how to help others develop and best use these skills. This is an opportunity to create the premier content design team in Southeast Asia.

The day-to-day activities:

• Oversee and manage the day-to-day delivery of source content (English) and localised content for Grab’s mobile app, web, product and customer service experiences.

• Collaborate with cross-functional stakeholders to ensure content designers are integrated into the product development process.

• Ensure content quality by providing formal critique, coaching, and training.

• Cultivate a team culture of peer feedback and open collaboration.

• Develop and implement best practices for writers, designers, and engineers to strengthen collaboration and raise the quality of content.

• Ensure all written content is delivered in the Grab voice.

• Maintain high levels of operational excellence through clear communication and timely delivery.

• Guide content designers to apply appropriate insights from user research to designs.

• Create an environment of continuous learning and professional development.

The Must-Haves:

• Outstanding UX writing and editing skills in English

• Relevant experience working with designers, product managers, researchers, and engineers

• Take initiative, anticipate problems, and enable your team to develop solutions

• Strong time management and prioritisation skills and experience teaching those skills to others

• Become an advocate of a better quality of life for the people in Southeast Asia.

• Track record of successfully managing a regional or international team of writers and / or designers to deliver a unified experience

• Experience applying a universal voice and various tones for different audiences, and coaching other people to do so too

• Easily collaborate using remote collaboration tools

• Understand how to measure the success of your team and operate the team for continuous improvement

• Ability to resolve issues diplomatically

• Ability to bring out the best in individuals as well as an entire team

The Good-to-Haves:

• Your previous teams would call you “the best manager I’ve ever had.”

• Has transcreation and editing experience in Simplified Chinese or one of the Southeast Asian languages 

• Experience in eCommerce, financial services, or tech startup environments

• Teaching experience

• Entrepreneurial experience