Senior Application Operations Officer

1) General
- Provide technical support for core banking system users, including troubleshooting and problem resolution.
- Collaborate with end-users to identify and address application-related issues.
- Ensure the availability and reliability of core banking system applications.
2) Application Management
- Assist in the deployment and maintenance of core banking system applications.
- Monitor application performance, respond to alerts, and implement necessary fixes.
- Coordinate with development teams to address application-related bugs and enhancements.
3) Documentation
- Document application support processes, incidents, and resolutions.
- Maintain comprehensive records of application configurations and changes.
4) Administrative
- Follow the policies and procedures of the finance institute (FI).
5) Policy
- Ensure compliance with the FI's IT policies and standards.
- Maintain awareness of IT security practices and promote a secure computing environment.
6) Management Responsibilities
- Provide regular updates to IT management regarding application support issues and resolutions.
- Collaborate with IT teams to enhance the stability and functionality of core banking system applications.

1. Experience:
- Minimum 05 years working experience in IT field (application operation management, End User Support, or UAT support)    
- Have experience on business analysis and system analysis.    
- Have experience on Core banking/Core Card system is a plus.    
- Have working experience in Finance/Banking/Insurance is a plus. 
2. Skill: 
- Experience on application development and application support    
- Experience on application development and deployment    
- Experience on both Java, SQL, PL/SQL development    
- Experience on WebSphere     
- Experience on Linux/Unix OS, bash script    
- Good experience on API development and system integration    
- Communication    
- Problem-solving    
- Good collaboration    
- Time management

• Job type: Permanent