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Senior Air Freight Customer Service Executive

Indo Trans Logistics
Updated: 25/06/2025

Employment Information

Benefits

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Job requirement

  • Place booking with airlines/ GSA/CSA
  • Issue booking to customers as their requirement
  • Working with customer (supplier, direct shipper, forwarder), carriers (airlines, GSA, CSA) terminal and relevant partners related to the shipment.
  • Coordinating with other departments to complete and ensure cargo progress.
  • Work closely with internal operations to meet customer’s requirements
  • Resolve related issues arisen.
  • Control buying rate and selling rate in the system
  • Track and monitor shipments status and inform customer accordingly
  • Maintain good relationships with both internal and external stakeholders
  • Handle all customer’s enquiries timely and effectively
  • Ensure compliance with customers Standard Operating Procedures
  • Monitors progress to achieve month end targets
  • Reporting to higher level as regular basis.
  • All other ad-hoc work instructions from Supervisor / Manager
  • Joining full training lessons which are organized or nominated by managers

Company Overview

Indo Trans Logistics

www.itlvn.com

Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports... View more

Senior Air Freight Customer Service Executive

Indo Trans Logistics