Get to know the Role:
This is a Special Project Team with its main job to handle non-standard operational requirements from clients especially corporate clients
The day-to-day activities:
- On daily basis, he will be reporting to BD Manager and manage related department to support business objective.
- Manage outbound & inbound schedules and coordinate further with corporate client’s dispatch schedule to meet the expected SLA
- Meet in house hub operations lead time
- Ensure driver supply is sufficient vs daily order and coordinate with certain team accordingly
- Ensure fleet supply is sufficient and coordinate with vendors accordingly
- Responsible for COD collection & settlement performance and coordinate with related departments to ease all potential problems
- Design, implement & consistently review the most efficient operations process flow by best optimizing current available resources for existing or new project
- Coordinate, communicate & improving first complaint resolution with top clients, by revisiting the current process, find the loop hole & find the best solutions to the problems
- Coordinate with internal functions for the trouble shooting and design the best way to resolve potential problems down to the root cause level
- Source for new potential clients
The must haves:
- Bachelor Degree from any reputable university
- Minimum years of experience 3-5 years from logistic background, e-commerce, and automotive
- Good & proven leadership
- Experience in handling B2B clients and managing relationship with clients
- Proven track of doing project management
- Good interpersonal skills
- Excel in leading quite large numbers or people
- Have a good sense of analytical skills
- Experience in setting up operational process
