Order Manager

Key Responsibilities:

1. Manage and oversee the end-to-end order processing workflow, ensuring accuracy and timeliness in handling customer orders.
2. Coordinate and supervise export shipment activities, including documentation, customs clearance, and logistics arrangements.
3. Handle import operations, including coordinating with suppliers, managing customs clearance, and ensuring compliance with import regulations.
4. Resolve any unexpected issues or delays during the export process, ensuring minimal disruption to operations.
5. Liaise with government departments and agencies related to export operations (e.g., customs, trade compliance) to ensure compliance with regulations.
6. Develop and maintain strong relationships with freight forwarders, customs brokers, and other third-party service providers.
7. Monitor and analyze order and shipment data to identify areas for improvement and optimize operational efficiency.
8. Train and mentor team members to ensure high performance and adherence to company standards.
9. Communicate directly with international clients in English, both in writing and verbally, to address inquiries, provide updates, and resolve issues.
10. Manage and lead the business team, assigning tasks effectively, setting priorities, and ensuring team productivity and alignment with company goals.

Requirement:

·         Bachelor’s degree in Business, International Trade, or a related field.

·         Minimum of 4 years of experience in order processing, export operations, and import operations.

·         Proven experience in handling export-related government departments and compliance requirements.

·         Strong problem-solving skills and the ability to handle unexpected issues independently.

·         Proficiency in using order management systems, ERP software, and Microsoft Office Suite.

·         Fluency in English (both written and spoken) is mandatory, with the ability to communicate directly with international clients.

·         Experience in managing and leading a business team, with the ability to allocate tasks effectively and ensure team performance.

·         Familiarity with the furniture industry is a strong advantage.

Personal Quality Requirement:

1. Has strong affinity and plan execution ability.

2. Clear logical thinking, the ability to collect, organize, analyze data, and build a planning database, sensitive to numbers, and able to detect production data anomalies in a timely manner.

3. Strong coordination and communication skills, able to handle unexpected abnormal affairs in a timely and effective manner.

4. Has a strong sense of work responsibility and effectively controls waste in the production process.

5. Able to handle emergencies.

Benefits:

• Competitive salary
• Social insurance, health insurance, and unemployment insurance benefits as per regulations.
• Harmonious and friendly working environment.
• Phone allowance and other support benefits according to Company regulations.

• Opportunities for professional development and training.
• Chance to work with a team of experienced and dedicated professionals.
• Company culture that values teamwork, innovation, and customer service.

• Qualification: Bachelor
• Age: 30 - 45
• Job type: Permanent