Operations Manager, GrabWheels

Get to know the Team:

• Be part of the founding team of Grab’s new shared mobility platform, helping to drive forward an innovative, eco-friendly mobility solution that is part of Grab’s overall business.

• We’re a lean team of creative, data-driven and strategic thinkers, in the service of shaping the Grab brand into a loveable powerhouse in SE Asia.

• At GrabWheels, we are a startup within the Grab business. And our way of working reflects that - we move very fast and work in an agile way

• We deliver on the vision of safe, affordable and accessible first and last mile connections for consumers in a clean and efficient way. As a new business line within Grab, we are working to achieve something new in the transportation realm – help us build it! 

Get to know the Role:

We are looking for an Operations Manager for our B2B vertical with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world-class customer experiences. You will be reporting directly to the Country General Manager. As a leader responsible for end-to-end acquisition, retention, and operation of a delivery fleet. You will lead, and coach a team of talented individuals to drive performance in your market. You will be an integral part of building new processes and mechanisms as well as driving experimentation, precision in execution and efficiency through data-based decisions and analytical problem-solving.

The day-to-day activities (non-exhaustive):

• Be an owner. Build and maintain a highly efficient and motivated field operations organization in your market

• Build an amazing team. Define hiring needs, and train new team members.

• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results

• Drive results. Work with the General Manager to regularly forecast and set goals for your market. Create an environment of experimentation, analytical thinking and precision in execution to hit those goals

• Share information. Communicate across the organization to ensure timely resolutions, quality control, and process feedback. Synthesize feedback and recommendations to central operations, business, product and engineering teams

• Problem-solve. Lead urgent projects, prioritize tasks, and overcome obstacles that come your way

• Represent the Company. As an operator in the field, you may be asked to meet with local officials, business owners and customers as a representative of GrabWheels

• Be a culture carrier. Create a fun, inclusive, and safe workplace

The must haves:

• 5-7 years as an operations, financial, or business analyst, or equivalent role

• Analytical mindset with a strong understanding of real-time marketplaces (supply and demand economics)

• Experience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environments

• Excellent communicator capable of motivating a team, working across GrabWheels and within the larger Grab Holdings organization while liaising with external partners as needed

• Ability to simplify difficult problems into actionable and solvable tasks

• Data-driven by nature, strong attention to detail, and obsessed with process improvement

• Comfortable learning and adapting to new concepts and using new tools

• Self-motivated, energetic and driven individual with the ability to learn new skills and grow with the role