Operations Executive (Insurance)

Get to know our team:

Grab’s Insurance business (GrabInsure) is a recent addition to Grab’s array of product and service offerings focused on distributing relevant and innovative insurance solutions to drivers, users, agents and merchants in Grab’s ecosystem. GrabInsure’s team is a combination of strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets. We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise and local market depth as part of our team. GrabInsure’s team is responsible for end to end conceptualisation, design, development, execution and ongoing management of all insurance activities in its focus markets and segments.

Get to know the Role:

This role will primarily be focused on 3 areas:

• Procurement – support business units in insurance procurement and renewal of insurance policies across region.

• Advisory – provide insurance and claims advisory support for business units.

• Distribution – help to build and grow the new insurance distribution platform which is a new initiative for the business.

1. Procurement

Pre-procurement:

• Work closely with key stakeholders across different business units to identify insurance needs

• RFQ with insurance partners

• Facilitate underwriting process between business units and insurance partners

• Work with Customer Experience (CE) team on new insurance product information and training

Post-procurement:

• Work with business units to manage incidents that may potentially result in insurance claims

• Liaise with insurance partners and business units for claims issues and reporting

• Manage procurement tracker and claims reports

• Manage database of insurance documents e.g. agreements and policies

2. Advisory

• Support CE in escalations of product and claim enquiries

• Provide insurance advisory support to business units in particular the review of insurance clauses in business contracts

• Support business units’ assessment and review of operational risks

3. Distribution

• Support distribution of insurance products by working closely with insurance partners and stakeholders across functions in the organization

• Work with CE on new insurance product information and training

• Work with payment and finance teams to support the distribution business

• Manage regional reporting for the distribution business

The must haves:

• Insurance qualification e.g. CGI, ACII, ANZIIF or equivalent

• Bachelor‘s Degree or Diploma in relevant fields e.g. Business, Law etc.

• 2+ years experience in insurance related operations e.g. claims, underwriting, policy servicing etc.

• Strong communication and analytical skills

• Proficiency in English and preferably, 1 other Asian Language (i.e. Bahasa MY/ID, Mandarin)

• Proficiency in Microsoft Word, Excel and PowerPoint