Operation Senior Supervisor (Freight Fowarder) - HCM

Job Description

• Daily Operations Management:

  • Coordinate closely with all departments to effectively execute daily operational plans.

  • Monitor inbound, outbound, and productivity metrics to meet all customer and company KPIs.

  • Train and guide staff to adhere to Standard Operating Procedures (SOPs) and job standards.

  • Identify and report operational and system issues promptly to the person in charge for resolution.

  • Assist the Accounting team with accounts receivable/payable tracking.

  • Resolve issues that arise during the shipping process.

• Project Development & Improvement:

  • Participate in setting up processes for new projects.

  • Propose and implement improvement initiatives to enhance overall efficiency and productivity.

  • Review and address non-conformities in operations.

  • ​Ensure compliance with all departmental and company regulations. Report directly on daily, weekly, and monthly tasks to the General Director.

• Customer Relationship Management:

  • Maintain, nurture, and develop relationships with vendors and suppliers (shipping lines, airlines, freight agents, etc.).

  • Coordinate with key account clients regarding shipment schedules and necessary documents.

  • ​Support the sales team by receiving and resolving client inquiries within a defined scope.

Job Requirements

• Education & Experience:

  • Bachelor’s degree or higher. Certifications in logistics or supply chain management are a plus.

  • 2-3 years of experience in forwarder operations, with team management experience leading a team of at least 2 people.

  • Knowledge of customs clearance, e-commerce operations is a plus.

• Skills:

  • Proficient in Microsoft Office (Word, Excel, PowerPoint).

  • Proficiency English communication skills (logistics & supply chain) or Chinese

  • Flexible, team-oriented, and able to communicate effectively across all levels.

  • Proactive mindset, with the ability to work independently and plan effectively.

Benefits

• Competitive Compensation: 13th-month salary bonus 

• Growth Opportunities: Opportunities to join personal development and training programs.

**Working Hours:**

From Monday to Friday:

- Morning: 08:00 - 12:00

- Lunch break: 12:00 - 13:00

- Afternoon: 13:00 - 17:00

- Weekends: Saturday and Sunday off.

• Qualification: College
• Age: 22 - 35
• Job type: Permanent