Officer, Workforce Optimization

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Employee Shuttle Service, Annual Leave

Duties may include but not limited to:

• Collect historical trends and forecast head count needs and optimized scheduling
• Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure service levels and customer service level goals are met
• Support the optimization of both gaming & non-gaming business processes and others
• Create and distribute daily, weekly and monthly reporting that provides insight into workload trends
• Plan for the impact of gaming & non-gaming campaigns, and seasonality to ensure adequate staffing for anticipate workloads; escalates business-critical concerns to the appropriate contacts via proper channels within respective timeframes
• Conduct training on the forecast/scheduling tools, reports, and departmental procedures to staff as required.
• Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports
• Adhere to all company policies and procedures
• Other tasks assigned by Manager/Assistant Manager