Merchant Training Lead

Responsibilities

• Together with regional teams, develop training plan for merchants in line with business goals

• Develop and/or localise training curriculum and content targeted at different merchant segments and user profile to support them in achieving business objectives and operational excellence

• Collaborate with GrabAcademy training team to implement training content and ideas (e.g. online videos, assessments, visualisations, webinars etc) to achieve training effectiveness

• Monitor and report training performance metrics vs goals, continually evaluate the effectiveness of the training programs and identify opportunities to improve

• Deliver in-person training when required

Minimum Qualifications

• Good Bachelor's degree in any discipline, 

• 4 - 6 years experience in adult learning, training & content development including instructional design process

• Knowledge in instructional video production is preferred but not mandatory

• Innovation & Creativity

• Excellent presentation skills, written and spoken language skills (Bahasa Indonesia and English)

• Proven team player with a collaborative mindset. 

• Strong project management skills with ability to manage multiple stakeholders and timelines effectively

• Possesses a strong sense of ownership, ability to work independently, navigate ambiguities and problem-solve in a logical manner

• Keen interest to work in a fast-paced, entrepreneurial environment

• Candidates with less experience can be considered for Senior Associate role