Merchant Acquisition Lead

Get to know the role:
Oversee the entire operations within merchant acquisition and onboarding
 

The day-to-day activities:

• Develop strategy to enter new GrabFood segments maximize resources as well as business opportunities to achieve targets;

• Identify, build relationships/partnerships with merchants and manage their performance and contribution to building the GrabFood merchant network

• Build, manage and develop Merchant Acquisition team by leading, coaching, supporting & motivating through technical & commercial knowledge, communication transparency, winning spirit, fighting resilience and performance acknowledgement;

• Coach and provide necessary training and development for all subordinates to increase their capabilities, productivity, creativity and motivation that will support both current functional goals and long term business growth;

• Design and execute acquisition incentive framework

• Be accountable for merchant activity all the way until first order (pitching, signing, onboarding) before handing to the account management team

• Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and merchants’ requirements;

• Develop and maintain a solid understanding of all products and services GrabFood offers.

• Work with other team in Grab (GrabPay and Rewards) to align on a strong value proposition

The must haves:

• University graduate or higher education in business or relevant fields;

• Minimum 6-year experience in sales management with successful track records and strong ability to develop winning teams;

• Good understanding and experience of the relevant industries including payment products, customers, partners and merchants.

• F&B industry background is advantage

• Excellent communication skills in both written and spoken English

• Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)

• A team player but also able to work independently

• Ability to build good relationships with merchants and match merchant needs and organization resources to grow GrabFood business

• Energetic, enthusiastic and calm even in very dynamic and fast pace working condition

• Excellent time management and communication skills with excellent leadership skills