Loan Officer - Cards and Lending Operations Center

Insurance, Training & Development, Salary review, Allowances, Uniform, Annual Leave

This role is responsible for ensuring all activities related to Opening Demand Deposit Account (DDA), Loan Disbursement of Personal Loan.

+Processing Opening Demand Deposit Account (DDA), Loan Disbursement of Personal Loan, notification to customers included:
    _Checking Black List
    _Clearing PEP
    _Calling to make confirm for loan disbursement, loan purpose before loan disbursement
    _Loan disbursement
    _Registering auto repayment
    _Calling remind/ SMS to customer for repayment
    _Email/SMS to inform customer after loan disbursement

+Processing daily customer's requests:
_Receiving/Handling customer phone enquiries and process customers' requests for loan early
_Registering auto payment
_Performing loan purpose checking after loan disbursement

+Performing daily request cross check with others to ensure requests are processed timely and correctly as Output Control perspective.

+Handling daily customer's queries, complaints related to own processed tasks efficiently and effectively.

+Taking ownership of improvements as directed by Manager