Relationship Management: Build strong and long-lasting relationships with our customers through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Establish a solid understanding of Grab’s business solutions to service your customers better. Build and maintain healthy cross-functional relationships within the wider Grab organisation for the smooth functioning of the business.
Client Success: Assess, clarify and validate customer needs on a regular basis. Work with cross-functional stakeholders to develops solutions that best address consumer needs while simultaneously meeting performance objectives. Enable your team to leverage customer, industry and data-backed insights to achieve excellence and surpass customer expectations.
Data Analysis & Insights: With in-depth data analysis of the business (using CRM and other internal tools), drive and develop develops account specific growth strategies and approaches, solidifying Grab for Business’ position as a market leader. Present account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts’ performance while also working on new initiatives.
The must haves:
Education: Bachelor’s Degree (minimum)
Work Experience: Minimum of 2 years of key account management and/or sales experience within a fast-paced and highly competitive B2B, enterprise or corporate environment (direct customer facing role). Proven and successful track record in establishing strong client relationships. A suitable candidate will have an impressive track record in meeting and even exceeding sales targets.
Strong interpersonal skills with an ability to effectively network with customers and the overall Grab business.
Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in business sales & account management. Should have demonstrated integrity and respect in the performance of their duties.
Proficiency in customer experience tools (CRM tools, reporting dashboards)
Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)
