IT Helpdesk Engineer

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

· The Associate Technical Service Delivery Specialist (ATSDS) in Vietnam

· Role Overview

· In this role, you will be instrumental in driving the successful delivery of technical projects by collaborating closely with cross-functional teams including the Global Helpdesk, Infrastructure and Technical EUC Engineers, the Account Manager, providing quality assurance, and Service Delivery Management.

· In this role, you will be hands-on as a Level 1 EUC Field Support, Project Management, and customer facing with our client, locally and internationally. You will facilitate communication, manage timelines, technical tickets and ensure that project goals are met while adhering to the industry’s best practices.

· This involves managing client relationships, providing technical support, and resolving issues to maintain high levels of customer satisfaction. You will act as a bridge between technical teams and clients, ensuring effective communication and collaboration throughout the service delivery lifecycle.