To play an essential part in Grab Financial Risk Operations ongoing development and new processes.
Has proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, an eye for detail, multitask and good work ethics.
The day-to-day activities:
Functional : Support our customers & KYC verification by using system and tools to complete end to end process.
Responding to any KYC profile which requires verification.
Ensure due diligence on consumer profile is complete adhering to SOPs.
Ensure that work is completed in accordance with established procedures and standards.
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests.
Liaise with other departments when required.
Work on emails channels.
Process work as requested by Team Leader/Manager.
Show dedication and ownership of clearing the queues - adhere to Service Levels.
Customer : Meet the Service Level (SLA) and NPS target for business
Financial : Contribute towards cost saving and financial optimization projects.
People : Culture fit – aligned to our Grab 7 principles.
The must-haves
Possibility to work on weekends (flexible schedule).
Ability to proficiently use all MS Office products.
Excellent written and verbal communication skills. (English)
Self-motivated, as well as the ability to work in a team environment.
Fair knowledge of the content/topical area.
Ability to demonstrate composure and a high degree of professionalism when in high-pressure situations.
